Refund policy

30-day returns

If something is not right, you have 30 days from the day your order is delivered to ask for a return.

What can be returned

Items must be unused, unwashed and in their original packaging, with proof of purchase.
For hygiene reasons, beds, cushions, blankets and mats can only be returned if they have not been used by a pet and are free of pet hair.
Gift cards and items marked "Final sale" on the product page cannot be returned.

How to start a return

Email support@petmarlow.com with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send items back before we confirm, because our warehouses cannot accept returns that arrive without a return request.

Return shipping

Damaged, faulty or wrong item: we cover the cost. In most cases we send a replacement or refund without asking you to send the item back.
Changed your mind: you pay for return shipping, and the original shipping fee is not refundable.

Refunds

We inspect returns within 3 business days of receiving them and email you once your refund is approved. Approved refunds go back to your original payment method; your bank may take 5 to 10 business days to show it.